Terms and Conditions

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in using a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill your orders correctly. If we have trouble processing an order, we will use this information to contact you.

Your shipping information is sent to Stamps.com or another professional shipping company via their SSL data-stream for postage and tracking number information for your order. You will receive an e-mail from us and also from the shipping service with tracking number and order information.

Credit Card Policy

Your credit card information is handled exclusively by Authorize.Net or a PCI Compliant payment gateway. We do not store this information on our website and all transactions are handled by the payment processor's SSL data-stream.

Shipping Policy

Orders placed before 1pm PST Monday - Friday are typically shipped the the same business day. Orders placed after 1pm PST or on weekends are shipped the following business day. Orders are typically received within three to five business days for the lower 48 states. Hawaii, Alaska and international orders may take longer.

If there are any delays in your order, we will notify you immediately.

Please note: Although we have not experienced any issues with customs, we ask that you please check your local laws before ordering. We are unable to be liable for orders stopped / held by customs in your country or issue refunds. If this occurs, please contact us at orders@ayalife.com and we will see if there is anything we can to do to resolve the issue.

Return Policy

Due to the nature of our product, we are unable to accept returns. However, our primary concern is to ensure that you are satisfied.

Please e-mail us at orders@ayalife.com and we will do whatever we can to make it right.

We reserve the right to refund or replace items at our discretion and on a case-by-case basis.